Privacy Policy

Lavio.ai (“we,” “our,” or “us”), operated by Grow IT Solutions (the “Company”), is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, stored, and disclosed when you use https://lavio.ai and all related services (collectively, the “Service”).

By accessing or using the Service, you confirm that you have read, understood, and agreed to this Privacy Policy together with our Terms & Conditions.

Definitions and Key Terms

For purposes of this Privacy Policy, the following definitions apply:

Cookie – A small data file stored on your device by your browser used to recognize your browser, store preferences, and collect analytics data.
Company – Refers to Grow IT Solutions, the legal entity responsible for your data.
Country – United States of America.
Customer – Any individual or legal entity that registers to use the Lavio.ai Service.
Device – Any internet-enabled device such as a computer, smartphone, or tablet.
IP Address – A unique number assigned to your device when accessing the internet.
Personnel – Individuals employed by or contracted to Grow IT Solutions.
Personal Data – Any information that can directly or indirectly identify a natural person.
Service – The Lavio.ai services provided through the Website and related platforms.
Third-Party Service – External providers supplying analytics, marketing, payment, hosting, or advertising services.
Website – https://lavio.ai
You – The individual or entity using the Service.

What Information We Collect

We collect information when you:

  • Visit the Website
  • Create an account
  • Place an order
  • Subscribe to marketing communications
  • Fill out a form or contact support

The types of information collected may include:

  • Name / Username
  • Email address
  • IP address
  • Browser and device information
  • Transaction and billing metadata
  • Communication history

How We Use the Information We Collect

We may use your information for the following purposes:

  • To personalize and improve your user experience
  • To operate and maintain the Service
  • To process orders and payments
  • To provide customer support
  • To administer promotions, surveys, or features
  • To send transactional and marketing communications
  • To comply with legal and regulatory obligations
  • To prevent fraud and abuse

Information Collected from Third Parties

We may receive information about you from third-party providers in the following situations:

  • When you submit your email through external marketing platforms
  • When fraud-prevention or payment verification services provide confirmation data
  • When you voluntarily link or interact with social media platforms

Publicly available data from social networks may be collected only if you voluntarily make it available. You control the visibility of such data within your social media account settings.

When We Use Customer Information from Third Parties

We may receive limited personal data from third-party partners when:

  • You submit interest forms via advertising platforms
  • Fraud detection services verify transactions
  • Analytics tools evaluate usage behavior

This data is used strictly for operational, legal, and security purposes.

Do We Share the Information We Collect?

We may share personal and non-personal information with:

  • Hosting and infrastructure providers
  • Payment processors
  • Customer support platforms
  • Email and marketing automation platforms
  • Analytics and advertising partners

We do not sell personal data.

We may disclose information to law enforcement authorities or regulatory bodies when required by law, court order, or to protect our legal rights and public safety.

Where and When Is Information Collected?

Information is collected directly when you interact with the Service and indirectly through automated technologies such as cookies, pixels, and logs. We may also receive data from trusted third-party partners as outlined above.

Email Communications

By submitting your email address, you consent to receive emails related to your account, transactions, service updates, and promotional materials. You may unsubscribe from marketing communication at any time using the unsubscribe link in our emails. Transactional emails will continue for service-related purposes.

How Long Do We Keep Your Information?

We retain personal data only for as long as necessary to:

  • Provide the Service
  • Fulfill contractual obligations
  • Comply with legal and tax requirements
  • Resolve disputes and enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

How Do We Protect Your Information?

We use industry-standard security measures including:

  • Encrypted data transmission (SSL/TLS)
  • Restricted access to sensitive systems
  • Secure third-party payment gateways
  • Regular security monitoring

Despite our best efforts, no system can guarantee absolute protection against all threats.

International Data Transfers

Your personal data may be processed and stored on servers located in the United States or other jurisdictions where our service providers operate. By using our Service, you consent to such international data transfers.

Data Accuracy & User Rights

You have the right to:

  • Request access to your data
  • Correct inaccurate information
  • Restrict certain processing
  • Request deletion of personal data

Requests can be submitted via our support channels. Some data may remain in encrypted backups due to legal or technical limitations.

Personnel Data

If you are an employee or applicant, personnel data is used exclusively for employment, payroll, compliance, and internal operational purposes.

Business Transfers

In the event of a merger, acquisition, restructuring, or asset sale, personal information may be transferred to the acquiring entity under the same privacy standards.

Affiliates

We may share information with corporate affiliates of Grow IT Solutions where necessary to provide the Service. All affiliates are bound by equivalent privacy obligations.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States of America.

Links to Third-Party Websites

The Service may contain links to third-party websites not operated by us. We are not responsible for their privacy practices or content.

Cookies

We use cookies to:

  • Ensure proper website functionality
  • Improve performance
  • Analyze traffic behavior
  • Support marketing and remarketing

Disabling cookies may affect site functionality. We do not store directly identifiable personal data inside cookies.

Blocking and Disabling Cookies

You may configure your browser to block cookies. Doing so may limit core website features and stored preferences such as saved logins.

Remarketing Services

We use remarketing tools to display relevant advertisements to users who have previously visited the Website across advertising networks.

Payment Data

All payments are processed through secure, PCI-compliant third-party payment providers. We do not store full credit card details on our servers.

Children’s Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect data from minors.

Third-Party Services

We are not responsible for the privacy practices or content of third-party services integrated into Lavio.ai.

We may use tracking tools such as Facebook Pixel and Google Analytics to measure advertising effectiveness and user behavior in accordance with applicable privacy regulations.

Facebook Pixel & Tracking Technologies

We may use tracking tools such as Facebook Pixel and Google Analytics to measure advertising effectiveness and user behavior in accordance with applicable privacy regulations.

GDPR & International Compliance

We follow general international data protection principles including lawfulness, transparency, purpose limitation, data minimization, and security.

California Privacy Rights (CCPA & CalOPPA)

California residents have the right to:

  • Know what personal data is collected
  • Request deletion of personal data
  • Request restriction of data usage
  • Receive equal service regardless of privacy rights exercised

We do not sell personal data.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be published on this page. Continued use of the Service constitutes acceptance of the updated policy.

Your Consent

We have updated this Privacy Policy to give you clear, transparent information about what data is collected when you visit our site and how it is used.

By using our Website, registering an account, or making a purchase, you consent to this Privacy Policy and agree to its terms.

Contact Us

Don’t hesitate to contact us if you have any questions.